Communication Skills
75 Students
The Communication Skills course is designed to help learners in Canada build strong, clear, and confident ways of interacting in everyday life, study environments, and professional workplaces. It focuses on improving how individuals speak, listen, and present themselves in settings such as offices, healthcare environments, customer service roles, and educational institutions where effective communication is essential for success. This course …
The Communication Skills course is designed to help learners in Canada build strong, clear, and confident ways of interacting in everyday life, study environments, and professional workplaces. It focuses on improving how individuals speak, listen, and present themselves in settings such as offices, healthcare environments, customer service roles, and educational institutions where effective communication is essential for success.
This course is suitable for beginners as well as individuals already working who want to improve their communication style and workplace interaction. Learners develop essential abilities such as speaking clearly, understanding verbal and non-verbal cues, handling phone conversations professionally, and improving overall interpersonal communication. In Canada’s diverse workforce, strong communication skills are highly valued across sectors including healthcare, administration, retail, hospitality, and public services.
With flexible online learning, this course allows learners to study at their own pace while balancing work or personal responsibilities. It provides practical value for improving confidence in conversations, workplace discussions, and customer interactions. Completing this course helps learners strengthen their communication ability, which is a key requirement in Canada’s competitive job market.
Learning Outcomes
- Communicate clearly and confidently in everyday and workplace situations
- Apply basic and advanced communication techniques in professional settings
- Use effective telephone etiquette in customer and office interactions
- Understand and apply positive body language for better communication
- Improve listening skills to reduce misunderstandings and errors
- Build stronger interpersonal communication for Canadian workplace environments
Key Features of this Course
- Accredited by CPD
- Instant e-certificate and hard copy dispatch by next working day
- Fully online, interactive course with audio voiceover
- Self-paced learning and laptop, tablet, smartphone-friendly
- 24/7 Learning Assistance
- Discounts on bulk purchases
Who should take the course
- Beginners developing communication skills
- Students and job seekers in Canada
- Professionals improving workplace communication
- Customer service and office workers
- Healthcare and support staff
- Anyone wanting better confidence in speaking and interaction
Why Take This Course
- Improve clarity and confidence in communication
- Strengthen workplace interaction skills
- Handle phone and customer conversations better
- Understand body language and non-verbal cues
- Reduce misunderstandings in daily communication
- Build stronger career readiness in Canada
Job Opportunities & Salary (CAD)
- Customer Service Representative – CAD $35,000 – $52,000
- Administrative Assistant – CAD $38,000 – $55,000
- Receptionist – CAD $32,000 – $48,000
- Call Centre Agent – CAD $34,000 – $50,000
- Healthcare Support Worker – CAD $40,000 – $58,000
- Sales Associate – CAD $30,000 – $45,000
Entry Requirements
- No prior experience required
- Basic English reading and speaking ability
- Open to students and working adults
- Interest in improving communication skills
- Access to a computer, tablet, or smartphone
- Willingness to complete online learning modules
Certification
Once you’ve successfully completed your course, you will immediately be sent a digital certificate. Also, you can have your printed certificate delivered by post (shipping cost £3.99). All of our courses are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.
Accreditation
All of our courses, including this Communication Skills course, are fully accredited, providing you with up-to-date skills and knowledge and helping you to become more competent and effective in your chosen field.
Course Curriculum
The detailed curriculum outline of our Communication Skills is as follows:
Module 01: Basic Communication Skills
- Introduces the fundamentals of effective communication including speaking, listening, reading, and writing in everyday and workplace contexts. Focuses on building clarity, confidence, and understanding in simple interactions. Helps learners identify barriers to communication and how to overcome them.
Module 02: Advance Communication (I)
- Explores deeper communication techniques used in professional and structured environments. Focuses on improving message clarity, tone, and structured expression in conversations. Develops skills for handling more complex discussions and workplace communication.
Module 03: Advance Communication (II)
- Builds on advanced communication strategies for effective interaction in challenging situations. Focuses on persuasion, negotiation, and handling difficult conversations professionally. Helps learners improve confidence in formal and high-pressure communication settings.
Module 04: Telephone Etiquette
- Covers professional communication standards for phone conversations in workplaces. Focuses on tone of voice, clarity, listening skills, and proper call handling techniques. Helps learners manage customer and office calls in a polite and effective manner.
Module 05: Body Language and Effective Communication
- Explains the role of non-verbal communication such as gestures, posture, and facial expressions. Focuses on aligning body language with spoken messages for better understanding. Helps improve overall communication impact in personal and professional interactions.
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Original price was: $125.$20Current price is: $20. ex VAT
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for $99-
01 Year of full Course access -
Intermediate
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Endorsed Certificate of Compleiton
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3 hours, 13 minutes of total Unit + Quiz duration -
10 CPD Points
